Technical+Help

= Technical Help = = = == *Technical issues that you cannot correct should be placed on the tracker list by calling the Media Center at your school. == =     = =    =    //If specific directions are not listed under the topics, you can access the technical help links or files by clicking on them.//

**1 -** **Adding a Printer**


 * 2 -** **Email Address**
 * FirstInitialLastName (dot) school abbreviation (at) lee (dot) k12 (dot) nc (dot) us Example: jsmith.gw@lee.k12.nc.us 
 * School Abbreviations: Broadway ( bway), Bullock ( bullock), Deep River (dr), Greenwood (gw), Edwards ( edwards), Ingram ( ingram), Tramway (tway), Bragg Street ( bragg), East Lee ( elms), San Lee ( slms), West Lee ( wlms), Floyd Knight (flk), Lee High ( ls), Southern Lee ( sl), Central Office ( nothing- example: cjohnson@lee.k12.nc.us  )

**3 -** ****


 * 4 -** **Groupwise**
 * <span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Client- use the icon from your Zenworks screen. When you use the Groupwise Client you are communicating directly with the mail server at Central Office. You are NOT on the internet. As a general rule we would like for you to use the client version so that you are not using internet bandwidth. The client may only be used at school.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Web- <span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">[|www.lee.k12.nc.us] <span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> use the Email hyperlink in the Staff Resources box ( upper right hand side of home page). If the internet is down at your school you will not be able to access email using the web version of Groupwise.

<span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">**5 -** **Internet Filter**
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Release messages from Gwava

<span style="FONT-FAMILY: 'Times New Roman', Times, serif">**<span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">6 - <span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Interwrite Schoolpad **

<span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">**7 - Microphone Set-up**


 * 8 -** **Passwords**
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Has to be at least 8 characters
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Minimum of 1 number and maximum of 4
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Can't do repeated digits ie: 1111aaaabb

<span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">**9 -** **Projector Connection**
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Connect one end of the VGA computer cable to the computer in port of the projector and the other end to the monitor port of the computer.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">If your projector has an output port plug the cable leading from the monitor to this port, if it does not you will need to get a splitter cable from the Media Center. This will allow you to view the monitor and projected image at the same time. Just plug the single end of the splitter into the monitor port of the computer and for the 2 splitter ends: plug the cable leading from the monitor into one of the 2 and the VGA cable from the projector into the other.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">When you have finished using the projector always power to stand-by until the fan goes off before turning the power off. The fan cools the bulb, which is very expensive$$

<span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">**10 -** **Schoollink** <span style="FONT-FAMILY: 'Times New Roman', Times, serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-SIZE: 110%; FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Arial, Helvetica, sans-serif">**11 -** **SmartBoard Connection**
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Schoollink is an online staff development tracker. Teachers are able to browse county offered staff development, register for courses, unregister, evaluate, and review renewal credits.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Login: username: firstinitiallastname.schoolcode ( jsmith.bway) Password: password ( This can be changed by you at any time and should be)
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">[[file:Schoollink Directions.doc]]
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> Serial cable runs from board to computer <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> Extension PS2 cable runs to mouse port <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> VGA Cable runs from projector to computer <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">                <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> Turn on projector and computer <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">                <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> Go to START, PROGRAMS, SMART BOARD SOFTWARE, and select Smart Board <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">                <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> Double Click on Orient <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"> Touch each of the touch points following arrows (in center)              <span style="FONT-FAMILY: Arial, Helvetica, sans-serif">  <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif">
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"> <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> Close out Smart Board driver
 * <span style="FONT-FAMILY: Arial, Helvetica, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Verdana, Geneva, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Comic Sans MS', cursive"><span style="FONT-FAMILY: 'Palatino Linotype', 'Book Antiqua', Palatino, serif"><span style="FONT-FAMILY: 'Lucida Sans Unicode', 'Lucida Grande', sans-serif"><span style="FONT-FAMILY: Impact, Charcoal, sans-serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: Georgia, serif"><span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Arial, Helvetica, sans-serif"> <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Board is ready to run… HAVE FUN!

<span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">12 - SmartBoard (Troubleshooting)

 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">What to do when your machine does not recognize your SmartBoard when using a serial or USB cable.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Go to Start>Programs> Smart Board Software> Control Panel
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Choose About Software & Product Support
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Choose Diagnostics
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">Under Serial Ports choose Connect or Choose Service in the Tool Bar and click Start

<span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">**13 -** **Zenworks- computer management system**
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">The box that pops up after startup is your Zenworks Application Window. This shows all programs that you are able to use.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">You may install software as a teacher if you have the license. You will NOT see an icon for your software, instead you should go to Start> Programs to find the software. Note that if your machine is re-imaged by the Technology Department you will have to reinstall the software you loaded.
 * <span style="FONT-FAMILY: 'Times New Roman', Times, serif"><span style="FONT-FAMILY: Tahoma, Geneva, sans-serif">If you have trouble installing software contact your technology support person at your site.